I have two my cloud 4TB drives in different buildings, that are not linked in any way, that since the January firmware release have developed an annoying problem. Both drives have 2TB my passport drives physically attached by the 4TB my cloud USB port. I stress this to ensure that it is clear that t…

Another question is? Why did they switch from a real version of Debian to the mini version of Debian with busybox? Generally the reason for this is space. The busybox version is a lot smaller. RAC

THIS IS THE RESPONSE RECEIVED TODAY FROM WD SUPPORT - IT APPEARS THAT I NEED TO START ALL OVER AGAIN, COS I THOUGHT I LAID IT ALL OUT STEP BY STEP IN THIS FORUM: OR AT LEAST I THOUGH THAT EVERYONE UNDERSTOOD MY PROBLEM. Thank you for contacting Western Digital Customer Support my name is XXXX and …

[image] Rickys: THIS IS THE RESPONSE RECEIVED TODAY FROM WD SUPPORT - IT APPEARS THAT I NEED TO START ALL OVER AGAIN, COS I THOUGHT I LAID IT ALL OUT STEP BY STEP IN THIS FORUM: OR AT LEAST I THOUGH THAT EVERYONE UNDERSTOOD MY PROBLEM. Did you provide a link to this thread when you contacted …

I didn’t need to provide a link, as you can see from the comment above, someone from WD did trawl the forum and identified my posting and referred it to WD support. User forums are great for discussion, tips, and to save WD dealing with questions already answered elsewhere … but when WD release new …

Rickys, Have you gotten a reply/fix for this? I am having the same problem. See screenshot below… [image] Bill (WRH)

Thanks for the reply Bennor. I really do appreciate you looking at my problem. However,… I’m not really looking for “a workaround of sorts”. I’m looking for a definite fix from WD. I have 15,000+ pictures on MyCloud and if I accidently lost them my wife would probably find a place in the curb to …

Bottom line is there is NO official fix from WD nor anything other than a possible acknowledgments of an issue, as of now. Perhaps if one calls Tech Support they’ll get an official answer but here on this mostly user to user support forum there are only workarounds to the various issues that are fou…

the latest file created contains the date / files, for me at least. I am accessing dashboard through google chrome via http://(MyCloudName), but I cannot see how to delete or rename files from those menus Bennor. The black shortcut I have for the black dashboard doesn’t seem to work much of the time…

A fix I don’t have yet WRH, but every couple of days I get an email saying that it has been escalated / they are working on it / asking questions / asking for sytem log files (that I sent a couple of weeks ago). I should point out that I am not using the auxilary drives nor the My Cloud 4TB drives …

WD Community

Duplicate files created after latest my cloud January firmware release

Legacy Products My Cloud OS 3

Bennor March 3, 2016, 3:44pm 16

Per one of the links posted above there is a workaround of sorts to this issue for some people.

http://community.wd.com/t/new-release-firmware-release-04-04-02-105-1-27-2016/148441/69

Topic		Replies	Views
Problems after FW upgrade: WDMYCLOUD My Cloud OS 3	85	12432	January 31, 2015
New Release Firmware Release 04.04.02-105 (1/27/2016) My Cloud OS 3	116	26012	October 7, 2016
We have passed this along to support My Cloud OS 3	21	5395	October 12, 2015
Success recover my MyCloud 3TB with fast blue blinking light after update firmware! My Cloud OS 3	64	17191	July 17, 2024
Firmware KILLED ME! My Cloud OS 3 polls	31	6344	June 29, 2017

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Call Us

Email Us

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.

Visit Business Portal

Duplicate files created after latest my cloud January firmware release

Related topics

Still Need Help?

Sign in to Your Support Account

Western Digital Business Portal