You can feel a rant coming up can’t you?
Well lets start with the frustration first. I haven’t upgraded to OS X El Capitan because I really don’t want to lose access to my Cloud Drvie. The problem is that it I don’t have any further information because parts of the problem and resolution (if any) is now a part of the black hole just like everything else for the last four years since I bought a WD product.
A solution from WD is rarely provided and we as users have no idea whether or not a problem has been fixed, shoved under the carpet, or resolved with the latest update.
When a solution is found, it is always from one of few users and I think it is time for that to change.
I really hate the words “We have passed this along to support?”
Is that a catch all phrase to quiet down the masses from rioting? Is the problem being resolved?
Solution:
Let us know by posting up information from the tech folks at WD?
If there is testing at WD since you have all the hardware and software, let us know what works and what doesn’t.
You know, I don’t even know if your last few firmware versions even fixes the USB connection problem, you know the original one that made me post up my original post here (reboot with USB attached and it locks) and that was almost 2 years ago because no one ever refered to it again; but it pops up ever now and then when someone reboots with an attached USB.
We really need forum feedback from the WD Folks, like, is OSX El Capitan really the culprit or is it the latest version of the WD Firmware problem? (You can tell if you have a Mac and a WD with FW version 3.04 whether it is still connecting and mapping). Or possibly is it a WD software problem where all these folks that are having problems are trying to access the Cloud via software alone and it has nothing to do with OSX El Capitan.
Look, It is not just OSX El Capitan!!
For years I’ve been reading problems on this WD Forum and repeatedly I keep seeing problems disappearing into the black hole with “We have passed this along to support” and we never see the resolution.
Even the security hole that a guy claims that is first priority was posted up several months ago and suddenly he disappears with the subsequent post “We haved passed this along to support”, the WD site goes down and a whole new Operating system is posted up? is this related or a coincident?
Please change the way you do business because I’m really fed up with this black hole knowledge.
Please have someone from WD post up your findings.
Answer the questions with knowledgeable solutions so the rest of us can benefit from it.
Not only do you have me locked with an old firmware on my WD at 3.04 for fear that I will have to send it back for an even older refurbished WD model, you now have me in fear of updating all my Apple products; my Mac Mini, Apple TV, iphone, ipad and my microwave oven.
For those who are reading, support this post with a rebel demand that WD be more transparent otherwise they will pass this along to support!!
What Does It Really Mean to Be Transparent?
May 02, 2011 .Elissa Nauful
If you’ve had any exposure to social media, you’ve probably already heard the term “transparency” before. You’ve also probably heard that it’s a very good thing for social media users to have. So fine. You want to be transparent, then. Good. But what does that mean for your business, exactly? It’s time to break down that term as it relates to your company’s involvement in social media.
It means what you think it means. Just as the term implies, your customers need to be able to see who you really are on social media platforms. Don’t overthink what your image should be or try to be something you aren’t. Your authenticity will translate as both honesty and integrity to your customers.
It means you’re not afraid. If your company stays transparent via social media, it shows your customers that you’re brave enough to welcome criticism. Your willingness to open yourself up to positive and negative feedback, and then address both publically, will immediately build brand trust.
It means you have nothing to hide. Kind of. Yes, you should be up front and personable via social media. However, you should not overshare either. Trade secrets, tedious company details, and your heartbreak over a recent break-up do NOT need to be disclosed. Rather share what is appropriate and engaging, share often, and always keep it professional.
** It means saying that you work there.** If you are tweeting from your personal account about a fantastic company product, you need to share your connection to your company. Not only is that an ethical social media standard, but the FTC insists upon it.
It means you like to talk. Transparent companies engaging through social media like to have online conversations with their customers. They reply to comments, they retweet funny ideas, and they treat their customers like new friends. This is social media, after all.
Without a doubt, transparency is a fundamental part of most successful social media connections and campaigns. And your company’s willingness to be transparent in a way that customers have come to expect will only mean further brand loyalty in your future.
