My Cloud NAS has “Cloud Access” switched on under Settings but its “Connection Status” shows “No internet access” and I am unable to access the drive remotely using the app on my phone. However, I can access everything on the drive when I log into my MyCloud.com account. Can anyone suggest how to …

What specific My Cloud model/device do you have? Do you have, use, or were granted access for remote access to more than one My Cloud device?

@pracom When was the last time you had access for your phone and internet? Have you rebooted your device? See Dashboard image below. My cell phone is highlighted in yellow showing it is connected. Click on, tap or activate image to enlarge it. [WDMYCLOUDaccess2021]

I have the 6 TB version of the WD My Cloud Personal Cloud Storage device. I do not have, and never have had, remote access for any other My Cloud device. I have rebooted the device and, much later, now see the files on my phone, but for some reason the connection status still says “No Internet acc…

@pracom How is your device configured? See example image below. [WDMYCLOUDaccess2021B] What is showing under Settings>Network? Is you MY CLOUD a 1st or 2nd generation? 1st has firmware 04.xx.xx and 2nd has 02.xx.xx

The configuration is the same as shown in your snapshot which must be the default and has never been changed. I have a 1st generation device based on its firmware.

Also, a couple of other issues which may be related: If I attempt to retrieve a code under Configure Access, I receive an error message “Failed to create device user. 40073” The date and time shown on the device have been incorrect for a while even though I have the primary server configured as ti…

You will definitely get connection problems if the unit time is off. Correcting it manually will work, if for some reason the automatic time updated does not work.

So I manually updated the time, rebooted the device and it still reflects an accurate date and time (within 1 min), but there is still no internet connection shown on the Settings page. This is despite being able to connect to the device through mycloud.com and download files. The app on my phone …

One obvious troubleshooting step is to do a 40 second reset. Downside is the reconfiguration that would need to be done. How to Reset a My Cloud (single bay) Device https://support-en.wd.com/app/answers/detail/a_id/24022 Two troubleshooting steps to try before doing a 40 second rest. First, selec…

Cloud Access Confusion

Legacy Products My Cloud OS 3

pracom March 3, 2021, 3:45am 11

After trying the initial options without any resolution, I had to perform the 40 second reset in order to fix the Internet connection problem. Everything seems to be working correctly now. Thanks for your help!

Why did i bother updating to os5! MyCloud access completely broken "no active internet connection" errors

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