Does anyone have issue with desktop using Catalina OS ? [cat]

Thanks for the links Bennor, Might be you miss understood the question, I am thinking you do not have Catalina OS ? Just so all is clear, I use file / under locations WD is seen before and I would go into the drive this way using a desktop. Since the update to Catalina WD my cloud it now fails. …

Local Share Access My Cloud content can be accessed locally using Windows Explorer or macOS Finder. Bennor this is how I used to connect with desktop until a week ago.

[image] anon59787009: My Cloud content can be accessed locally using Windows Explorer or macOS Finder. Windows File Explorer/Mac Finder and similar programs are file manager type programs. Generally with respect to the My Cloud when one mentions Desktop it often refers to the WD Desktop progr…

Hi Bennor, Thank you for the advise. I did not try SMB but did have a think and maybe VLC to connect. Then I thought I zip up every program that maybe cause the issues. Little snitch I think was the problem as I can once again connect to WD in finder. If it stays constant I let you know. thank…

I have 2 Macs (both running Catalina) and an iPhone (running iOS13) - all are able to access the MyCloud using smb:// - note that on the iPhone the smb:// is through the Files app. You can also use ftp:// if you have enabled it by logging in to your MyCloud through its web page by its IP address (1…

Hello Torch1, thank you for the feed back. A few questions if I may, I am using Mac book pro early 2015. Reasons were to use side car with iPad Pro. 2016 onwards supports side car I found out after up dating. The only reason I use WD cloud is for purpose to use RAW camera images and back these u…

MBAir (early 2014) and MacMini (late 2014), both running Catalina. MBAir is always connected wirelessly while the MacMini is wired (1000 Mbps). I have a 1 GB (that is bytes, not bits :slight_smile:) test file that I use to check transfer speeds. Between WD MyCloud & MBAir it is around 23 secs (de…

Catalina OS

Legacy Products My Cloud OS 3

Bennor October 19, 2019, 10:45pm 2

If you are using the WD Desktop program it should be noted it is no longer supported by WD and will stop working/connecting to a My Cloud with the very latest firmware.

My Cloud Desktop App No Longer Works with a My Cloud or Login Not Authorized
https://support-en.wd.com/app/answers/detail/a_id/25159

WD has updated the iOS app, see the following thread for more information.

Topic		Replies	Views
Need to install WD mycloud on a mac 21.5" Catalina 10.15.6 My Cloud OS 3	2	1325	July 24, 2020
MyCloud Ex2 Ultra will not connect to Desktop App My Cloud OS 3	8	3158	December 27, 2018
WD My CLoud Desktop (Win7) not connecting My Cloud OS 3	6	1549	May 29, 2019
WD MyCloud App on Mac not Working after Catalina SW Update WD Discovery	5	1773	March 2, 2020
MacOS Catalina support 10.15 My Cloud Home Duo	48	23057	September 17, 2020

Still Need Help?

Reach out to Support for more assistance.

Call Us

Email Us

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.

Visit Business Portal