Okay, I’m perplexed. I recently upgraded my Uverse High Speed Internet to the UVerse Gigapower (1 gig fiber service) and now my 3TB My Cloud will not connect (flashing white light). I called support and they told me I could send it back but of course I don’t want to loose the data. On a hunch I to…

@cpt_paranoia I couldn’t shut it down from the dashboard due to no connectivity so I just pulled the power. I’ve tried most of the ports on the router. I’ve disconnected devices off of ports that were actively working and connected it to that one. Sorry, but what is fsck? I didn’t know there was …

fsck - File System Check. If, on power up, it detects an unexpected power down, it runs a disk check to make sure the file system is not corrupt. LED status: pp10-11 of the User Manual.

I am currently dealing with the exact same problem. I have spent hours on the phone with AT&T customer service and WD customer service. No one seems to know what is going on. When I connect the My Cloud 3TB directly to my computer via ethernet cable, device is recognized. As soon as I connect it …

I have seen reports that some routers fail to negotiate a connection with the MyCloud ; lack of lights on the network connector suggest this, but should also cause a flashing yellow on the front. I assume you’ve tried a different cable? One other test is to put an Ethernet switch between MyCloud …

cpt_paranoia - Thanks for the advice. I had not thought of the switch between the two - hey, democrats and republicans typically need a mediator - maybe this will be mine!!! Just some food for thought - light on the front was blinking yellow when connected to the modem directly - solid blue when …

AT& T is sending new gateway (but I really don’t think that is the problem) and I’d rather go the path of least resistance if possible. I’ll be interested RBI_13 if you put a Ethernet switch in and it works and what kind you use. Please let me know. I’ve changed cables and ports on the back of the…

hey, democrats and republicans typically need a mediator That’s the idea, yes… The switch idea was to test if it appears to be an Ethernet port compatibility problem, rather than a suggested fix. If you had a switch lying around. Even an old router ought to do, I think; just connect your AT&T ro…

Awesome! It worked. Thanks so much! You rock!

What worked: switch or old router? If old router, it may be 100Mb, which will slug your MyCloud’s performance. At least it does suggest some autonegotiation issue is the problem here; maybe worth investigating the router settings.

Can't connect My Cloud Using ATT Uverse 1Gig Fiber Service

Legacy Products My Cloud OS 3

cpt_paranoia November 30, 2015, 9:05pm 2

Flashing white is likely to be disk doing fsck; did you shut it down from the dashboard, or just pull the power?

Flashing yellow is failure to find network; what are the Ethernet LEDs doing? Have you tried all ports on the router?

My cloud will not connect to Router

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Can't connect My Cloud Using ATT Uverse 1Gig Fiber Service

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