Without copying and pasting every note above:
I did NOT mean to be snarky with you, cpt_paranoia – I know you’re trying to help. I apologize that I wrote my comment in a way which made it appear to be directed toward you.
Regarding my “AT&T’s fault” comment, two people are implicating AT&T, but I can see/use/access every other device on my AT&T-based network, regardless of router reboots. So some say “only AT&T users have this problem” while I say “this WD device is the only one giving me fits.” So, again, I’m not going to blame this fiasco on AT&T.
I DID try forcing the fixed link rate, but, as you can see from Bennor’s screen shot, which accurately reflects my router, autonegotiation isn’t something I can turn off with the Arris router. Forcing link rate didn’t help.
Yes, that’s the Arris router I’m stuck with.’
It was not an IP address issue, in the traditional sense of the MyCloud obtaining a new IP (see note below). I had set it and knew what it was. I triple checked my router config screen (refreshing in between) and it showed the IP I assigned AND I pinged it, and it came back as expected.
“Couldn’t be found again” meaning the Dashboard was throwing 404s, Forbidden, and timeout errors (it switched between errors on refresh in the browsers I tried). But the mapped drives appeared in File Explorer. I knew it was there, but couldn’t get the dashboard.
I cleared my Chrome cache AND tried Opera, Safari, IE (no comment), and FF.
I’m not “sharing” the MyCloud or its folders (by design – no one else on my network should have access), so I couldn’t go to Network > Right Click > Open in browser (as noted in other posts).
Here is my bottom line, after much frustrating troubleshooting; hoping it may help someone else who’s stuck and, though you three responding don’t need the explanation simplified, it may benefit someone else:
This may help if:
You can’t access the MyCloud Dashboard (but you could yesterday or last week) AND
You have AT&T U-verse with a block of static IPs AND
The device from which you’re attempting to access the Dashboard is set to use a static IP from the AT&T paid-for pool AND
You’re getting Forbidden, 404, or timeout errors from the device using a static IP from the AT&T paid-for pool AND
- You’re able to access the Dashboard from another device on your network which is NOT set to use a static IP from the AT&T paid-for pool
I was recently forced to “upgrade” (term loosely used) to AT&T’s U-verse service from DSL. Following installation, it was disclosed that AT&T had redefined what “static IP service” is. So, where all devices on my prior DSL home network used to register (when searching “What’s my IP,” for example) the same IP address, like this…
- Desktop: xxx.xx.xx.0
- Laptop: xxx.xx.xx.0
- Tablet: xxx.xx.xx.0
… Under U-verse, if IPs from the U-verse static, paid-for pool are assigned to your desktop, laptop, and tablet, your devices register like this, for example, instead:
- Desktop: xxx.xx.xx.1
- Laptop: xxx.xx.xx.2
- Tablet: xxx.xx.xx.3
Somehow, the router knows you’re still on your home network, and you CAN access your networked devices which use IPs which are in the auto-assigned range from 192.168.1.1 to 192.168.1.254.
That is to say you can access everything except your MyCloud device. It seems to think you’re outside of the network and when you attempt to access the MyCloud Dashboard you’re getting a 404 error or Forbidden error or Timeout error (or changes from one of those errors to another).
When I reset my laptop to use one of the DHCP Allocated IP addresses instead of one from the paid-for pool, restarted my router, (laptop now assigned a network address of 192.168.1.67), went to the MyCloud assigned IP of 192.168.1.99, the Dashboard appears. It also now appears when I go to http://cloudname/.
I’ve seen posts which say to set the MyCloud device outside of the DHCP pool, but the router doesn’t give me that option, so I don’t know if that’d work. I’ve seen posts which say I need to set an IP and port forwarding for MyCloud, but I don’t want to open a port for the MyCloud device and, if I understand correctly, port forwarding is for the purpose of accessing from OUTSIDE my home network (and, in fact, that access doesn’t work from INSIDE the network) – I have no desire to do that, in any event.
The bottom line is to check your IP from within your router configuration settings. If it says the device you’re using (laptop/desktop) is on an IP that doesn’t start with the same router-specific xxx.xx.xx IP as the MyCloud device, try changing the IP of the device (laptop/desktop) to match the first three segments. So the laptop/desktop should be xxx.xx.xx.ANUMBER and the MyCloud should be xxx.xx.xx.ANOTHERNUMBER. If your laptop/desktop is yyy.yy.yy and the MyCloud is xxx.xx.xx, the MyCloud doesn’t seem to want to let your laptop/desktop in.
I need a static IP for my laptop, so it appears I’m going to have to switch from self-assigned to router-assigned whenever I have to access the Dashboard. Unless someone knows a way around it.
Thank you for those trying to help.