WD Community

Wrong audio track

I recorded some videos for my daughter on TV, hd-quality. When i copy them to WD Play I have only the english audio track (we are german) .If I play the videos on PC, I can choose between english and german. I tried to change the audio track on WD-Play, but it´s only one track available…

Some of the videos are only available in german,some are only in english.

Who can help me (and my daughter…)??

Thanks.

Please post the full TEXT output of MEDIAINFO for such a file.

http://mediainfo.sourceforge.net

Heres the complete file:

Allgemein
ID                               : 13 (0xD)
Complete name                    : C:\Users\Andreas\Desktop\TinkerBell 1.ts
Format                           : BDAV
Format/Info                      : Blu-ray Video
File size                        : 5,83 GiB
Duration                         : 1h 22min
Overall bit rate                 : 10,1 Mbps

Video
ID                               : 255 (0xFF)
Menu ID                          : 111 (0x6F)
Format                           : AVC
Format/Info                      : Advanced Video Codec
Codec ID                         : 27
Encryption                       : Encrypted

Audio #1
ID                               : 259 (0x103)
Menu ID                          : 111 (0x6F)
Format                           : AC-3
Format/Info                      : Audio Coding 3
Codec ID                         : 6
Channel(s)                       : 2 Kanäle
Language                         : Deutsch
Language, more info              : Clean effects
Encryption                       : Encrypted

Audio #2
ID                               : 260 (0x104)
Menu ID                          : 111 (0x6F)
Format                           : AC-3
Format/Info                      : Audio Coding 3
Codec ID                         : 6
Channel(s)                       : 2 Kanäle
Language                         : Englisch
Language, more info              : Clean effects
Encryption                       : Encrypted

Text
ID                               : 32 (0x20)-100
Menu ID                          : 111 (0x6F)
Format                           : Teletext
Language                         : Deutsch

Menü
ID                               : 96 (0x60)
Menu ID                          : 111 (0x6F)
Duration                         : 1h 22min
List                             : 32 (0x20) () / 255 (0xFF) (AVC) / 259 (0x103) (AC-3, Deutsch) / 260 (0x104) (AC-3, Englisch)
Language                         :  /  / Deutsch / Englisch

Any solutions?

Its the information from the file which is on the PC. Both languages. I will post the text from the WD later.

Hmmm. I’m not sure the EP fully supports BDAV. You could try converting to MKV by using MKVMerge…

So, I checked the File on WD Play. Its exactly the same. I also checked the data of another video which is in PC in german and english, but on WD Play only in german. Also the same. Audio is BDAV…

I wanted to try MKVmerge, but is does not support TS-files…

Some more ideas??

Oops, I meant to say TSMuxerGUI.

Ok, that´s it. But it helped me only with one video. But then I used TSremux and after that TSmuxer and splitted the files. Then everything was correct.

Thank you.

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.