WordPress app has update available, but PHP is outdated

[czgrqg]

I am receiving a daily message indicating that Wordpress has an update.

“Event description:WordPress app has update available. Please update.”

However, when I try to update WordPress in its control panel, I receive the error below, indicating that my PHP is outdated.

"An updated version of WordPress is available.
You cannot update because WordPress 5.2.1 requires PHP version 5.6.20 or higher. You are running version 5.4.45."

Is it advisable to update PHP on my own or wait for WD’s next firmware update?

Thanks in advance,
Carlos Oliveira

[Ferdinando]

Same problem… Please reply!!!

[Alexrk]

Same problem!!!

“You cannot update because WordPress 5.2.4 requires PHP version 5.6.20 or higher. You are running version 5.4.45.”

How we can updating PHP???

[25thBlackTurtle]

Same here. Those versions of PhP and Wordpress are full of security flaws, I can’t afford to give my sites public access because of this. And I guess it is the same situation with Joomla…
I just bought it, but until I can update PhP, the NAS is unusable for me.

[monkold]

Same problem here with my WD MyCloud Mirror Gen2:

“You cannot update because WordPress 5.3.2 requires PHP version 5.6.20 or higher. You are running version 5.4.45”

I should set that up for a studying project, but with that lack of security I should probably consider change to a synology. As I heard they are much faster than WD with providing updates with content…

[Razor1973]

Were any of you ever able to find a solve for this issue? This isn’t allowing me upgrade WordPress, which isn’t allowing me to install almost any plug-in, since they all require a newer version of WordPress.

[Capion]

same issue almost a year ago >
http://community.wd.com/t/wd-external-ex2-ultra-and-wordpress/235069

[ddownn]

Same here, any way to update this yet?

[TAM38]

Same problem. It’s amazing that WD has not responded since the time this problem was raised!

[lheathmc]

I have WD My Cloud Mirror and I was pretty excited when I saw that I could install WordPress on it. I got it up and running only to get the following message when trying to update to the latest version of WP… “You cannot update because WordPress 5.4.1 requires PHP version 5.6.20 or higher. You are running version 5.4.45.” Hard to believe that we’re stuck on version 5.4.45 when PHP version 7.4.5 is the latest.

[daavvee]

Got two My Cloud devices, Gen. 2 Mirror and EX2 Ultra. Both of them running PHP 5.4.45, which is absurd now that we should be adopting best practice and be running on 7.3 - 7.4.

The very fact that WD has flaws/backdoors in their NAS products shows a clear disregard for their consumers.

If we had the option of using apt-get over SSH we would be able to self-manage and update the PHP version ourselves. If I make any headway, I’ll post it here.

In the interim, I’d urge everyone to give WD a bit of grief for not updating PHP and the security ramifications of not doing so for its users and what this will mean for their reputation.

EDIT
Ticket raised with WD - 200513-000533 Feel free to jump on it and put some pressure on them.

[ajohnson443]

@daavvee

200513-000533

Did you ever get a resolution to this?

[daavvee]

Not yet.

Ticket has been opened but no response - not surprising to be honest.

If I can carve out some time, I’ll see if it’s possible to remove the PHP, add in a new version and refresh it on the OS. But not looked into that yet.

[ajohnson443]

Seems like I had instruction on how to access the command line linux prompt a long time ago but I have forgotten… If it was like a normal Linux box it wouldn’t be an issue I assume but I am told they use a “special” version lol

Appreciate the response - hope to hear good news from you soon. I just installed WordPress to do some testing and got hit with this issue

[ajohnson443]

Opened my own support ticket as well - #200514-001610

[ajohnson443]

Was able to remember how to get to the shell… Don’t seem like much available from there…

BusyBox v1.20.2 (2019-07-04 10:46:34 CST) built-in shell (ash)
Enter ‘help’ for a list of built-in commands.

root@EX2 root # help
Built-in commands:
------------------

•    . : [ [[ alias bg break cd chdir command continue echo eval exec*
  

•    exit export false fg getopts hash help jobs kill local printf*
  

•    pwd read readonly return set shift source test times trap true*
  

•    type ulimit umask unalias unset wait*
  

root@EX2 root #

[daavvee]

Had the following update - sounds like a fob-off to me:

We have escalated the reported issue to our engineering department for further review, analysis. Western Digital does support or provide steps or instructions to update or modify WD My Cloud product firmware or 3rd party apps. Any resolution or fix would be delivered in the form of a future 3rd party app or firmware update. Unfortunately, we cannot provide a schedule as to when a release will occur or if a resolution or fix, will or will not be included in a specific release version. We appreciate your patience and understanding and apologize for any inconvenience this issue has caused.

[Bilbo91]

Any news? Please i have the same problem

[majidorc]

Hello
i have same problem

[piezanno]

Hi, did wd ever fix this, I was told the only way to do this was to wait for an upgrade.