When hdd power off it makes moaning noise

WD Internal Drives Desktop & Mobile Drives
1

Hello

I would like to ask you if you can help with one question.
Recently I have bought some WD HDDs, two of them are doing strange moaning noise when I power down my PC.

Here are some examples of this sound:

https://www.youtube.com/watch?v=GI2TDff_eVc

https://www.youtube.com/watch?v=PpsdrIa4wjM

https://www.youtube.com/watch?v=MSpG_4bj8H4

Can you please comment on this, I need to know if it is a known problem, and what should I do next.

Thank you.

2

Hi: wegorin

See Error

NotaCanada

3

Thank you.
I already did all the WD support steps for troubleshooting HDD, changed cables, tried different PSU, different PCs, did the TESTs, all green. The sound persists. Except the sound itself the HDDs work normal.

If you checked the links above, I am not alone with this situation.
I do have 4 other WD Drives, two of them RED 1TB & 6TB and two GREEN 2TB & 1TB, and they are ok, no sounds on power of.
The latest two I got, GOLD 2TB and BLACK 2TB are doing this strange sounds.

4

Hi: wegorin

See Hard Drive Sounds - explained

NotaCanada

5

Thank you very much, but this does not help at all.
Unfortunately I cannot find the answer to my question, the problem and the annoying situation persists.

6

Here are some links to threads with same problem:

https://community.wd.com/t/wd2005fbyz-noise-when-pc-is-power-off/215513
https://community.wd.com/t/wd-black-spin-down-noise/198722

It is the exactly same noise that HDD makes on power off.

7

Does the video in this thread have the same noise that you are getting:

8

to @MotoK, Yes, it is the same noise.

9

I had a batch of 2TB WD Black which were all manufactured in July 2017 - all made this exact noise.
I also had a batch of 2TB WD Gold which were all manufactured in October 2017 - as with the WD Black, the WD Gold also all made this exact noise.

I cannot believe that all of these disks are defective. There must be a sensible explanation for it. But as Western Digital refused to confirm that they were satisfactory, they were all returned to Amazon UK for a full refund.

There can only be two explanations as far as I see it at the moment:
1.WD have a serious manufacturing issue that they are refusing to admit publicly,
or,
2.WD Support are without technical knowledge and the limit of their assistance is pointing you to a page of known noises or pointing you to the RMA page.

If either of the above are correct, then that is a pretty poor showing from WD. However, if I am wrong and anyone (even WD Support themselves) has any other suggestions, then please let’s hear them.