last 2 weeks I took update for the firmware , and all problems started.
i called support but they were not able to help, at least they offered to send another Drive, but I care more about my data than having new Drive ( I mean used one , I hate when i get used one because you don’t know how much remaining of the hard drive life ) after restarting it many times and did the 40 second trick , now I can log to the dashboard , but the only thing i see that the latest Firmware is ok . i can not change any setting and the hard drive capacity doesn’t show.
the network i have access to them and I can see my data. the Problem is with the dashboard.
and every while I lose the connection to the network drive so i have to unplug and plug again the power for the wdmydrive.
before the latest update my drive was working excellent never a problem.
support said might be a corruption of the installation , but I don’t think so since the firmware shows ok.
any way to re install the old firmwere?