WDMyCloud no access, no blue light

Actually, I plugged it for almost a week. Ethernet cable plugged into the router. Should I plug it into my laptop instead?

Generally yes, both LED’s on the network port on the My Cloud should light up when an Ethernet wire is connected from a router to the My Cloud.

As the previous poster indicated, try leaving the My Cloud sit for a few hours. Could be a file/disk repair or scan is underway.

Okay. But currently, only the green light that is lighting up but it’s not consistent. Sometimes the orange flashes but only a few seconds but mostly there’s no orange light.

I got a cable that orange light is up and blinking green light. But after 2mins, both lights turned off then after 15-20secs it will come back. Is that normal? I’m plugging it to my macbook.

Generally one LED will indicate connection and the second LED will indicate network traffic. At this point just connect the My Cloud and walk away from it for a while then come back and see if the front LED still some other color than blue.

If one looks at the My Cloud User Manual (https://support.wdc.com/product.aspx?ID=904) they’ll see diagrams that indicates what each LED light is for on the Ethernet port. For example from the single bay My Cloud v2.x user manual:

No. The lower LED (Ethernet Link) should be static:

off indicates a fault in the Ethernet connection (somewhere)
yellow indicates a 100Mbps link has been established
green indicates a 1Gbps link has been established.

If the lower LED is changing, something is wrong.

Try unplugging & re-plugging the cable at both ends.
Try replacing the cable.
Try a different port on the router.

The upper LED (Ethernet Activity) should flicker intermittently, indicating traffic is being passed over the link.

If your device is old, and the problem arose after you had turned it off at some point (turned the PSU off), it’s possible that the PSU is faulty, and unable to supply enough current to boot the device.

oh I see. Thank you for that information. I will try different PSU. I have 3 cable ethernet which is good so maybe the PSU is the problem (I hope) not the HDD

Hi. Just an update, I bought a replacement PSU and a CAT6 LAN Cable but still no blue light :frowning: I’m confused now.

I got steady orange lower led and blinking upper green led

I have exactly the same problem.
-white/yellow light on the front blinks once after that it stays solid, the blue light doesn’t come on
-the upper LED (ethernet activity) blinks intermittently
-the lower LED (ethernet Link) is solid only when plugged into my laptop, but when plugged into the router it is never blinks)

Do you have a solution? Most importantly how can I access my data?

Any update? I have the same issue?

Hi, I have the same problem - Mycloud 2TB, until recently I had a constant blue light but suddenly I have noticed that it is gone, and now there is no light at all.
When I try to access the could from my new laptop - I cannot: it does not recognize it so I cannot install.
What should I do to fix it?
Thanks, Tom

Hi AA,

All is well! Have you resolve the problem? I have the same problem with you too. :frowning:

regards

Unfortunately, It’s just a display. I can’t really fix it.

Same problem here. Good network connection, according to the LEDs on the Ethernet port. Steady green, 1 Gb. The front panel LED goes from blinking yellow to steady yellow, then dark. Is there a way to recover my data?

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Well, I’m having the same issue now. Did anyone find out a fix for this?

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This is ridiculous. All of us can’t be having the same issue? If I lost my data, I’m gonna lose my mind!
Did you ever get a solution?

No, these are about as useless as they get. Lost data and gone in the bin

I have the same Issue. Ethernet blinking green, bottom light on the back on the drive is solid green. Front LED flashes orange, then solid orange then dark. No access on the network. I followed all the reset instructions. None worked. We did have a power outage for abor 30 seconds. Seems to corrolate to the time this began. I just what the pictures of my son that died in a motorcycle accident last year. How do I pull the images off this drive? I can feel the drive spinning so the drive seems fine. Tried every ethernet cable I own. I assume I need to remove the drive and put into a different enclosure. Does anyone have instructions on this process?

A number of YouTube videos can be found on the process of extracting the hard drive from a single bay My Cloud enclosure. One can then connect that hard drive to their computer using a; USB to SATA adapter, or a USB to SATA docking station, or a spare SATA port on the computer. To properly read the drive that computer would need to be running Linux, or a third party Linux driver to recover their user files from the fourth partition (typically an EXT4 formatted partition) on the drive.

There are a number of past discussions on using a third party driver to read the extracted My Cloud hard drive under Windows 10. One such past discussion:

My Cloud dead, how to see content on Windows 10?
https://community.wd.com/t/my-cloud-dead-how-to-see-content-on-windows-10/175311