hi
has anyone made any progress at all on this issue?
there is no question that my device is online and it is easy to get everything working just fine by deleting and re-adding my cloud. (while, I might add, streaming music from the target device). However, I am sure you can see why that is not acceptable. Running W10 with an the updates and had this challenge since Sync launched.
@SBrown Speaking for myself, the problem is only with WDSync. I can connect every other way (see Nov. 4 replies), but WD Sync always shows âWDMyCloud is missing.â
At this point, Iâve basically given up hope that this issue will be resolved. I really wish WD Support would take the time to understand root cause and fix it⊠the frustration we, as customers, have experienced should be evident from this threadâŠ
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I think we are a low priority with the resolution. My ticket from January is still open.
Feb 3, 2016
I have verified and Western Digital has this case under investigation at
the moment, you will be contacted back if further information is
needed.
A photographer peer was looking at options after his defective (new) WD My Book Pro was being sent back to Amazon. Me and another gent recommended buying a Synology NAS due in part to their focus with the core product.
Youâre losing the battle WD and soon the war.
I just bought it and My device is connect to router via ethernet and its light is solid blue. but i am unable to create a setup because it says that they are unable to detect my device even i put mac address in it but it didânt worked. can any one tell me whatâs the solution?
@Jeff_Hart Thank you for your posts, I wish I had read this before buying a My Cloud device. I now want to add my case to the long list of dissatisfied clients. I bought a My Cloud EX2 Ultra a few weeks ago thinking it could replace our Dropbox service for our small office, acting as a âremoteâ cloud (as advertised).
But as it turns out, after setting up the device for about 20 users I now get a clearer picture of what the problem is, and having wasted a lot of time in the process, it is obvious that WD Sync for Windows simply doesnât work for remote syncing.
WD Sync for Windows (current version 1.2, but Iâve also tried some previous versions) canât detect the My Cloud device remotely when logged in your MyCloud.com account.
It works on the local network, and if you first sync/set-up from your local network and then move away and try to connect remotely over the internet it will start giving you messages saying itâs unable to connect or missing.
If you then remove the device (from WD Sync settings) and try to add it remotely, or if you try to first set it up remotely it will simply say that no storage devices were found, even though you are already logged in your MyCloud.com account.
The same thing happens for all our computers running Windows (tested on Windows 7,8.1,10) but we donât have any problems with our Macs, just like thereâs no problem accessing the device from an internet browser or phone app. Only WD Sync on Windows is unable to connect!
I have of course contacted WD support, to get in return that the issue must be with the computer settings, which I would gladly believe if it was not happening to every single computer we have, running Windows.
So if moderators are reading this, I would simply like to ask when should we expect a working version of WD Sync for Windows? The version 2 for Mac is working fine as far as I can tell, why is it taking so long to bring it to Windows?
Can someone prove to me that remote syncing is working on Windows (which is the main reason for our purchase)? or should I just bring back the device for a refund?
Thanks
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WD Sync DOES work remotely when the My Cloud is properly configured and working for remote access. There are instances where WD Sync isnât possible from remote locations due to firewall rules at both ends, ISP blocking certain ports, or improperly configured remote access on the My Cloud. The main problem with WD Sync is the lack of options to control various aspects of the program or syncing process.
Many here have chosen to use 3rd party solutions like Free File Sync (http://www.freefilesync.org/) to sync their computer to the My Cloud. The major downside to using any non WD software for remote access, is that configuring remote access becomes more complicated.
Because you bought a My Cloud EX2 Ultra you may want to post to the dedicated EX2 subforum where people more knowledgeable may be able to answer questions or help with specific EX2 Ultra.
https://community.wd.com/c/network-attached-storage/wd-my-cloud-ex2
I am hoping that WD embraces a native app for owncloud which seems to have a more mature syncing client.
This is not the problem and WD is not doing anything to address the issue.
I have even added WD Sync to the Windows 10 firewall rules. The WD Cloud device is visible in my network places and I can browse to it without issue.
The only problem is with WD Sync.
Bullock mate. I followed the setup as written on the WD site and WD Sync does not work. The device can be browsed to and accessed from the My Cloud app.
If this is a configuration issue then please write a post describing the steps for proper configuration.
What setup did you follow that was written by WD? What is your OS? Are you setting up WD Sync initially while connected to the local network or while in a remote location?
I have no problems syncing to a remote My Cloud (single bay) using the WD Sync software. It appears those with Macâs (especially those with El Capitan) are having trouble with the WD Sync software.
If the My Cloud you want to sync to is not on your local network then, during the WD Sync software installation you can select âSign inâ that one seeâs on the following setup screen. And sign in using your MyCloud.com web portal account login.
If the WD Sync software is already installed then one can change the My Cloud they are syncing too by right clicking on the WD Sync icon on the Windows taskbar, then select âSettingsâ. From the âFoldersâ screen you can select âAdd DeviceâŠâ which will bring up a similar screen as to the one shown above. From there select âSign inâ and all My Cloudâs associated with your MyCloud.com web portal account should be shown. Here is an example from my end; The My Cloud listed on the left is on my local network, the My Cloud on the right (denoted by the red arrow) is a family memberâs My Cloud 200 miles away.
Using the WD My Cloud Desktop program to access that remote My Cloud, here is the proof that I was able to sync several files from the My Cloud sync folder on my local computer to that remote My Cloud.
If the remote My Cloud doesnât show up or is not listed then its possible there is a problem with the remote access settings on that My Cloud. Its important to ensure the that in the Dashboard > Settings > General > Cloud Access section the âConnection Statusâ indicates just âConnectedâ and not âConnected (Relay connection established)â. If it indicates âConnected (Relay connection established)â then one may have to access their router and enable port forwarding to forward (if the configuration for âRemote Accessâ is to âDefaultâ) the default remote access ports of 80 and 443 to the My Cloudâs IP address.
Hi there, those are great instructions that I followed to the letter when I set up. Everything worked just fine. Then I went on a trip and found myself 1000 miles away from home. Now I am getting the My Cloud missing error. Unfortunately, I cannot remove and reboot because I am not home. I need files that are on my computer and I cannot retrieve them. Either there is an issue with the software that needs to be resolved or there is a piece missing from those instructions. No matter the case, this device is worthless if it cannot be used as a remote syncing device. My whole purpose for purchasing this was for off-site backup. That is not possible if I have to do resets and reboots all the time to keep the WD Sync working.
Hi all. I am posting to this thread in hopes that someone from WDâs Tier 2 support will contact me. After I left my last message, I was contacted by Tier 2 support. After playing a little phone tag, I finally got a representative who accessed my computer and got my WD Cloud working once again. However, in the proecess of doing that, something was changed and I have not been able to connect my WD Lives to any of my Windows Shares. The six computers on my network are no longer showing. For a couple of days I could only see my WD Cloud visable, not when I try to look at my Windows shares it just actc as if itâs loading and never does. All computers have been reset and so has my router. Please assist.
Good news, at long last. WD released a new version of WD sync last week, and things seem to be working properly. Iâm not entirely convinced that it will keep working properly (thanks to WDâs abysmal track record), but so far, so good.
If I start encountering errors again, Iâll update the thread. But for now, I would recommend updating to the latest version of the software.
the biggest piece of junk i have ever purchased - initializing for more than a day
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I used WD Sync on my school (work - I am teacher) laptop for most of this school year and it worked great and I loved the functionality! At the beginning of June, I started to have the same problem you describe. I also could not access MyCloud.com - it just came to a blank page. I believe something changed on the school network, and did not have time to talk to the IT guy to get it working.
If I used my phoneâs mobile hotspot feature and connect that way, it worked fine â on the same computer in the same location. So, thatâs how I know it was a problem with the school network. My assumption is some ports were blocked.
Did you try checking your firewall settings on your ISP modem / router?
any solution?
I did call WD on this issue and unfortunately the only fix was rebooting the MyCloud when I got home. That makes it impossible for me to use the MyCloud as an off-site backup as I intended to do. Good luck. If you find a different solution, please come back and share it with me.
ââ
its ridiculous âŠ
can you get a redound?
refund?
At this point probably not. I purchased a small one as a trial. Just glad I did not buy the big ones I really wanted.
