@Jeff_Hart Thank you for your posts, I wish I had read this before buying a My Cloud device. I now want to add my case to the long list of dissatisfied clients. I bought a My Cloud EX2 Ultra a few weeks ago thinking it could replace our Dropbox service for our small office, acting as a “remote” cloud (as advertised).
But as it turns out, after setting up the device for about 20 users I now get a clearer picture of what the problem is, and having wasted a lot of time in the process, it is obvious that WD Sync for Windows simply doesn’t work for remote syncing.
WD Sync for Windows (current version 1.2, but I’ve also tried some previous versions) can’t detect the My Cloud device remotely when logged in your MyCloud.com account.
It works on the local network, and if you first sync/set-up from your local network and then move away and try to connect remotely over the internet it will start giving you messages saying it’s unable to connect or missing.
If you then remove the device (from WD Sync settings) and try to add it remotely, or if you try to first set it up remotely it will simply say that no storage devices were found, even though you are already logged in your MyCloud.com account.
The same thing happens for all our computers running Windows (tested on Windows 7,8.1,10) but we don’t have any problems with our Macs, just like there’s no problem accessing the device from an internet browser or phone app. Only WD Sync on Windows is unable to connect!
I have of course contacted WD support, to get in return that the issue must be with the computer settings, which I would gladly believe if it was not happening to every single computer we have, running Windows.
So if moderators are reading this, I would simply like to ask when should we expect a working version of WD Sync for Windows? The version 2 for Mac is working fine as far as I can tell, why is it taking so long to bring it to Windows?
Can someone prove to me that remote syncing is working on Windows (which is the main reason for our purchase)? or should I just bring back the device for a refund?