If you are using Network shares, and the media library I’m not sure how DNA would be an issue. It is not being used.
bok007 wrote:
My issue is that I have to reset the WDC back to factory defaults, to get it going again,
Every time I want to watch a video.
This problem is easily repeatable on any video more than 30min long.
It happens on network shares or locally attached storage.
It happens on ALL types of videos (.mp4, mkv, avi…)
It happens on different WDC players as well!
I don’t know if I can be bothered logging another case, and waiting another 8 months or longer?
Why is it that every time a new firmware is out there’s at least two threads about it cause people keep opening new ones instead of continuing in the one already started? That said, your problem looks like it could be a variation of bug #4 we’re still trying to get to the bottom of.
JoeySmyth wrote:
oh, ok
my wdtv is connected Wired to my route
if it is a dlna bug … how do you fix that ?
my Billion Modem/Router has UPnP settings Enable / Disable (currently it’s Enabled) would disabling UPnP disable DLNA ? and still you use Network Shares?
I’d have to read up on the UPnP setting in the router, that very well might disable it
but the idea there regarding DNLA is this
WD is happily playing a movie off the locally attached hdd
DLNA server is misbehaving and tries to take over causing the WD to crash
I haven’t tried it in a long long time
but back when I updated all the WDLXTV upnp tools, I could definetely reliably crash the WD in this method
@Joey, I’ll send you some info via PM on how I used to be able to crash the device, cmd line stuff again, in case your interested
so if having the WD completely disconnected from the network resolves the issue
then the next step may be as joey suggested to try and disable all dnla servers on the network
either by blocking dnla / upnp at router level or by finding and disabling all dnla servers
the most common poorly implemented misbehaving dnla servers I’ve found are usually running on a phone or tablet
but certainly servers running on a PC, NAS, router, etc … can’t be ruled out yet
I have a few DLNA servers on the network;
Windows Media Player
Windows Media Centre
Plex
TVersity
But at this stage it looks like the Seagate Blackarmor DLNA server was the root cause.
Even if you played files from a locally attached HDD!
testing continues…
I have a DLNA server on one of my networks and I don’t see this bug ever.
Techflaws wrote:
I have a DLNA server on one of my networks and I don’t see this bug ever.
not every dnla sever is problematic
I’ve got a dnla server on my network as well with no issues
So far today, I found eveything seems to work from a local HDD.
Network shares still exhibit the issue however.
I’m trying NFS rather than windows shares now.
WD TV shows no DLNA servers on the network, but I get the issue.
so even if dnla is not the issue at least you’ve narrowed it down to something network related
the WD has a 10/100 port
you might want to make sure jumbo frames are turned off, and you could also try manually setting the port speed on your routers end to 100 instead of leaving it on auto
Hi Bok007,
I had similar issues and after swapping wdtv’s via rma still had same problem.
Are you running a Microsoft Windows Domain network ?? If you are then that is the problem.
I split my LAN into 2 segments one for windows domain 192.168.3.x and a seperate non windows segment for WDTV’s and QNAP NAS 192.168.2.x
All problems solved.
not sure if this helps but worth checking as WD would not tell me about Domain compatibility of their devices.
Glyn
Thanks for the suggestiions, I’m slowly going through all the possibilities.
Linux shares (NFS) also show the issue.
I have an old WD TV Live Plus that exhibits the issue too.
Last night I reset the WD TV after watching a movie,
then when I tried to play something this morning it wouldn’t work.
Obviously something on the network is not right,
sending bad packets to the WD causing it to crash.
Maybe I could try a packet capture using Wireshark?
here’s something again about dlna upnp
http://wiki.wdlxtv.com/Superhub
this was such a problem actually made it into the wdlxtv wiki
regarding upnp advertisement packets, which while similiar is actually different from the original dlna bug I was thinking of
1 Like
Thanks KAD for the info
Are there any logs on the WD TV to help diagnose this issue?
on official firmware you don’t have access to any logs
if you think it’s the black armor
maybe turn the black armor off, powered down
then reboot everything else see if that fixes it
that would at least narrow it down to a specific device
Just tried playing an MP4 from a windows share on my laptop, still got the problem.
so it must be one of these things broadcasting something?
WDTV
WDTV Live Plus
Seagate Blackarmor
2x Windows 7 laptops
1x Windows 8.1 laptop
ipad
iphone
samsung tablet
samsung phone
technicolor modem TG 582n (used as switch & AP)
technicolor modem TG 589vn V2 (used as VDSL, switch & AP)
DLINK DSL-G604T (used as a switch)
Here’s the mediainfo on a file I’ve been using to replicate the problem.
The file “Sita Sings the Blues” seems to work, but other Divx files do not.
General
Complete name : C:\Users\bok007\Videos\A Brief History of Time (1991)\A.Brief.History.of.Time.1991.720p.BluRay.x264.YIFY.mp4
Format : MPEG-4
Format profile : Base Media
Codec ID : isom
File size : 694 MiB
Duration : 1h 24mn
Overall bit rate mode : Variable
Overall bit rate : 1 155 Kbps
Encoded date : UTC 2014-12-13 16:13:10
Tagged date : UTC 2014-12-13 16:13:10
Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.1
Format settings, CABAC : Yes
Format settings, ReFrames : 4 frames
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 1h 24mn
Bit rate : 1 057 Kbps
Maximum bit rate : 13.9 Mbps
Width : 1 280 pixels
Height : 688 pixels
Display aspect ratio : 1.85:1
Frame rate mode : Constant
Frame rate : 23.976 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.050
Stream size : 635 MiB (92%)
Writing library : x264 core 142 r2479 dd79a61
Encoding settings : cabac=1 / ref=4 / deblock=1:-1:-1 / analyse=0x3:0x133 / me=umh / subme=9 / psy=1 / psy_rd=1.00:0.15 / mixed_ref=1 / me_range=24 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=0 / chroma_qp_offset=-3 / threads=48 / lookahead_threads=4 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=60 / rc=2pass / mbtree=1 / bitrate=1057 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / vbv_maxrate=31250 / vbv_bufsize=31250 / nal_hrd=none / filler=0 / ip_ratio=1.40 / aq=1:1.00
Encoded date : UTC 2014-12-13 16:13:10
Tagged date : UTC 2014-12-13 16:13:18
Color primaries : BT.709
Matrix coefficients : BT.709
Audio
ID : 2
Format : AAC
Format/Info : Advanced Audio Codec
Format profile : LC
Codec ID : 40
Duration : 1h 24mn
Bit rate mode : Variable
Bit rate : 93.5 Kbps
Maximum bit rate : 103 Kbps
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 48.0 KHz
Compression mode : Lossy
Stream size : 56.2 MiB (8%)
Language : English
Encoded date : UTC 2014-12-13 16:13:16
Tagged date : UTC 2014-12-13 16:13:18
well you probably know what’s next
next you need to narrow down the list of devices
power down everything you can except for 1 network device
then test
rinse and repeat slowly adding more devices till the problem re-appears to find out which device it is
but my bet would be one of the phone’s or tablets
bok007 wrote:
I was excited to see a WD TV firmware update, and also see all the resolved issues.
Imagine my extreme disapointment when I quickly found out that my issue have not been resolved!
I logged a support case back in April and then it was closed.
Obviously some major gaps in the WD support processes?
My issue is that I have to reset the WDC back to factory defaults, to get it going again,
Every time I want to watch a video.
This problem is easily repeatable on any video more than 30min long.
It happens on network shares or locally attached storage.
It happens on ALL types of videos (.mp4, mkv, avi…)
It happens on different WDC players as well!
I don’t know if I can be bothered logging another case, and waiting another 8 months or longer?
I have this EXACT issue. I only watch stuff off a local USB hard drive, however. The problem only started after the mid-December firmware update. We watch a show (or two or three), go to start the next one and the orange arrow spins forever. Takes a Device Restart to get it working again. Have done a Device ReSET once to try to clear it up, without any luck.
Greg
Today I replaced the technicolor modem TG 589vn V2 with a Huawei HG620b … and it works!
hooray :manvery-happy: problem solved
