I have used my external hard drive for the past couple of years without any problems. I have a folder named “Tom” on it which has all my work, photos, music, videos, etc., in it.
I restarted my computer and this folder disappeared. The WD Drive Status has “My Passport Essential USB HDD [H:]” in it and says I have 0% used, which is clearly incorrect. When I actually try and launch the WD Smartware program it just slows my whole computer down and doesn’t load up. (I have version 18.104.22.168, but since it is loading I cannot update the software).
Nothing like this has happened before. I’ve tried turning everything off and on again, a different computer, googling it, but nothing seems to work, I don’t want to reformat or defrag or anything like that for fear of losing everything though.
I really don’t want to lose these files so any help would be greatly appreciated! Thank you.