WD Sharespace 4TB 'data volume' doesn't exists

Community Archives WD ShareSpace
1

Pls Help!!!..Urgently!!

Recently I have 1 unit WD Sharespace 4TB suddenly appear ‘data volume’ doesn’t exists and RAID 5 status display ‘failed’

And I tried to update firmware to 2.2.9 but unsuccess it show me my firmware 2.1.93 was up to date.

Anyone had facing above problem and able to recovered???

Thanks for help!!!

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Hey Kylee,

I am having the same problem, and i believe many other people as well. 

Here is an existing thread on the same topic which can help if you have a deep technical understanding of linux and software RAID: (see the post by ‘fibreiv’)  http://community.wdc.com/t5/WD-ShareSpace/Datavolume-doesn-t-exist-message/td-p/4440/highlight/true/page/2

I was able to get my NAS working again after using his post as a guide, and some google searching. Unfortunately the whole process can take up to a day, and is not a permanent fix. If the NAS restarts, the process will have to be done again.

From the release notes, it does look like an updated firmware could fix this issue, but according to the e-mail I received from technical support today, the updated firmware is not available, and there is no ETA.

If you can get a refund for this product, I would and find something different. If not, your only option may be to just wait til they fix the issue.