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WD Passport trouble connecting, xferring files

WD Support suggests getting a new cable. Is this common for this type of problem? I plug the Passport into my computer, and sometimes it is read, often it isn’t. When it does get recognized, it is just fine with no problems until I try moving files to it. As soon as I click in the other window to drag a file over to it, the Passport window starts calculating space or something. I drag the file over and it says it is copying, but basically it just stalls out and disconnects. Then it will reconnect again on its own. Please HELP!

Hello there,

Trying a new cable could help, also trying a different port or computer.

Support for Western Digital Hard Drives | Western Digital

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