I don’t know if anyone can help me, but I just recently got a new My Passport Ultra 2 TB and installed it and I took my older My Passport, 1 TB, and wanted to use it on my laptop. When I hooked it up, the drives didn’t install and so I thought I’d install the WDSmartware and double clicked the file to install the software. I don’t know what happened, but now I can’t get into the external drive at all, not even back on the original computer and it asks me if I want to format it. I got so frustrated with it last night, I said yes and it says I can’t format it.
Any idea what I can do to save this drive, if anything? Thanks for any help.