WD Community

WD My Passport Ultra 2TB not working

Hello,

I have an external disk “My Passport Ultra” and today after I plugged the cable to my mac the disk didnt appear on the screen.

Any suggestions?

Hi, 

Check the physical connections and test the unit on a different computer if possible.

Also see if disk utilities is detecting the unit.

I checked it onanother pc and I have the same problem. Also, I did the procedure with the disk utility and there are no errors detected.

Hi, 

Was the unit formatted to be use only on Mac or both systems, Windows and Mac?

Yes windows and Mac. Read and write

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.