WD My Passport Ultra 2TB not working


I have an external disk “My Passport Ultra” and today after I plugged the cable to my mac the disk didnt appear on the screen.

Any suggestions?


Check the physical connections and test the unit on a different computer if possible.

Also see if disk utilities is detecting the unit.

I checked it onanother pc and I have the same problem. Also, I did the procedure with the disk utility and there are no errors detected.


Was the unit formatted to be use only on Mac or both systems, Windows and Mac?

Yes windows and Mac. Read and write