WD My Passport for Mac fails to back-up and WD Drive Utilities Complete Drive Test is cancelled


Please can someome help.  I bought a WD My Passport for Mac just over a week ago. When I connect the drive to my MacBook Pro running OS X Yosemite - it reports that the back up failed and when I try and run diagnostic ‘Complete Drive Test’ from the WD Drive Utilities - it takes a long time on 10% then comes up with ‘Cancelled’. I contacted WD support - and was advised the drive might be corrupt and to re-partition it - but the link I was sent did not give an option for OS X Yosemite - and when I looked at other OS X options - it was very complicated and confusing for an non-IT trained person. This drive was not cheap - and I am very disapponted at the trouble and stress it is causing. I am regreting purchasing this!


Hi hazynzl, welcome to the WD Community. Sorry to hear you had problems with your drive. You can follow the same instructions on the KB for Yosemite.

How to partition and format a WD drive on Windows (8, 7, Vista, XP) and Mac OSX