Hello! I have seen this topic many times but now I am having an issue. I am using a MacBook, I have had this external WD My Passport Studio for 3.5 years. I have used it only a handful of times, the last time September 2015. All worked fine then. Since, I have updated to Yosemite on my MacBook and perhaps this is an issue?
- When I plug in the hard drive, it appears on my screen, I can open it and everything but when I hit BACKUP NOW it just sits for hours and says “preparing backup” (or something of the sort, I can’t remember exactly).
- I checked it in DISK UTILITY - verified everything and it said it is fine and ready to use.
- I updated the software - now using 1.3.7
- The SmartWare screen opens and only loads the internal hard drive, it doesn’t find the external hard drive.
Have I missed something? Should I update something? Please help!! Thank you!
