WD My Cloud Home Device Offline

[tekram]

@vongpjes

The Duo works fine, Single not and both are on the same line.

My cloud and my cloud home not able to detact or link

I have an old 3tb my cloud , and i buy a new 3tb my cloud home recently. i put them together into my router (asus rt-n18u) , but only one devices can be detacted. i wan to connect both in a same router. but i cant , may someone help me to solve this problem ? my both mycloud and mycloud home also register under a same email address, will it affect this ?

My cloud and my cloud home not able to detact or link

Hi, Thanks you so much. i try to switch around all the Lan cable at my router. finally it able to connect all devices.

Try disconnecting the MCHduo or try rebooting the router or try to connect the unresponsive MCH single to the WAN port of the modem directly. It is also possible that there is something wrong with the OS boot HDD of the My Cloud Home which may be a SMR drive and is not generally usable in a NAS or OS environment and your unit could be more than 3 years old and has too many unrecoverable errors.