I just purchased the brand-new WD Media Player and it gets hung up playing certain mkv files. I get the spin of death and have to hit home and then have to unplug it and reset it to play files that have previously played before. Any solution? I had a WD Media Hub and never had a problem with mkv files before. I thought the brand-new WD Media Player wouldn’t have these problems! Frustrating! :angry:
From where are you playing this file? From USB hard drive/memory connected directly to the WD TV or from a network location? Also since mkv is just a container, check page 220 for more specific information on what mkv files are supported.
http://www.wdc.com/wdproducts/library/UM/ENG/4779-705123.pdf#page=225
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Playing through a USB WD Book 2B and then unhooked that and tried from a 32gb USB Flash Drive, same thing, won’t play particular mkv files. I’ll check out the 225 and let you know. Thanks for replying! I really appreciate it, brother.
Not sure what the problem is, video is AVC, sound is DTS. What do you think? Here’s the MediaInfo:
Format : Matroska
Format version : Version 4 / Version 2
File size : 4.24 GiB
Duration : 1h 25mn
Overall bit rate : 7 110 Kbps
Movie name : The Purge 2013 720p BluRay DTS
Encoded date : UTC 2013-10-01 07:32:28
Writing application : mkvmerge v6.4.1 (‘Omega Point’) built on Sep 16 2013 22:05:10
Writing library : libebml v1.3.0 + libmatroska v1.4.1
Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.1
Format settings, CABAC : Yes
Format settings, ReFrames : 12 frames
Codec ID : V_MPEG4/ISO/AVC
Duration : 1h 25mn
Bit rate : 5 459 Kbps
Width : 1 280 pixels
Height : 534 pixels
Display aspect ratio : 2.40:1
Frame rate mode : Constant
Frame rate : 23.976 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.333
Stream size : 3.25 GiB (77%)
Writing library : x264 core 138 r2358 9e941d1
Encoding settings : cabac=1 / ref=12 / deblock=1:-3:-3 / analyse=0x3:0x133 / me=tesa / subme=11 / psy=1 / psy_rd=1.05:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=0 / chroma_qp_offset=-2 / threads=12 / lookahead_threads=2 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=7 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc=crf / mbtree=0 / crf=16.9 / qcomp=0.70 / qpmin=0 / qpmax=69 / qpstep=4 / ip_ratio=1.40 / pb_ratio=1.30 / aq=1:0.70
Language : English
Default : Yes
Forced : No
Matrix coefficients : BT.709
Audio
ID : 2
Format : DTS
Format/Info : Digital Theater Systems
Mode : 16
Format settings, Endianness : Big
Codec ID : A_DTS
Duration : 1h 25mn
Bit rate mode : Constant
Bit rate : 1 509 Kbps
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 KHz
Bit depth : 24 bits
Compression mode : Lossy
Stream size : 921 MiB (21%)
Language : English
Default : Yes
Forced : No
Check out the following post and let me know if it helped.
http://community.wd.com/t5/WD-TV-Live-Streaming/video-mkv-wont-play/m-p/665173#M27450
Please upload the file to mega.co.nz and let me test the file.
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