I have the WD Live Media Player (not plus) and now cannot restore it with the firmware needed to let it work. I was prompted to update and I did so like all the other updates. After the device restarted and the WD Media Player Logo came up, it froze on that image. I knew it was in the middle of the update so I didn’t want to have to turn off the media player while in that state. I waited around an hour and it never changed. So I had to pull the power of the media player. When it rebooted, it stated to place a usb drive with the firmware on it into the media player. I did this with My Book external drive. But everytime I load it and plug it into the media player, nothing ever happens. It just stays on the screen informing to plugin a usb drive with the firmware on it. So what do I do? My player is now useless just from doing the routine firmware update. I checked the RMA page and it tells me that my warranty ended a while back. If anyone has any info, it would be appreciated. Thanks.