Wd elements play cannot play sounds for Blu-ray.DTS.x264.mkv

Community Archives WD Elements Play
1

Hi Guys,

Does anyone know how to fix this problem: there is no audio for the “Blu-ray.DTS.x264 .mkv” movies when I use my elements play to watch this kind of movie. (no sound but have picture )

It seems like the elements play does not have audio spport for this kinds of MKV files. 

It works perfect when I play the MKV movie in the “ACC” audio formart. 

Is there any new fireware of software can be use to fix this problem (my current fireware is 1.00.10)

Thanks!

2

The Elements Play Gen1 does not support DTS audio.

3

Hey there

When you write Gen1, what does that mean?

I have just tried to play an .MKV file with my WD Elements Play Multimedia Drive.

The file only had DTS, and there was no sound.

So i tried out another file, which had DTS and AC3, and when I chose AC3 there was sound.

My question is what does Gen1 means and does my box support DTS audio?

Can you help me with that?

4

There are now two generations of WD Elements Play.

Only the Gen2 is licensed for DTS.