WD elements external hardrive won't show up on Mac

[JackBanting]

I’ve had a WD elements 1TB storage for just over a year- have stored all my families photos on it. Now my mac as stopped recognising it at all. doesn’t show up in disk utilty- it’s turns on when plugged in (can see light and hear disc spinning) but just doesnt mount the mac

have tried it in an other mac- no luck

Please help

[ArMak]

Hi there,

Have you tried using a different USB cable? If the unit has a power adapter also try to connect the power adapter directly to the wall see if this helps.

[aminor]

Any updated? I’m having the same problem with my mac and external

[carlos_Florez]

Hi ArMak,

I have just bought a new WD Element 1T and I am facing the same issue JackBanting had. can you share any advice on this?

I have also look for it within the Disk Utility and it is not being recognized anywhere.

Thanks,
Carlos