WD 5TB Elements Portable HDD, External Hard Drive, USB 3.0 for PC & Mac

Having a issue with this ne external i ordered off amazon. I connect it to my laptop and it dosnt open. I see it is connected to my lap top but it says driver is unavalable. I dont know what that means. Usally i connect it and they just open.

Hi @soultakerte,

Please refer to the article Download Software, Firmware and Drivers for WD Products:

Please contact the WD Technical Support team for best assistance and troubleshooting:https://support-en.wd.com/app/ask