I bought a WD Elements 5TB drive less than a year ago when I was living in the USA, but have moved to Taiwan. The drive failed with a mechanical failure within a year.
I checked the warranty and the Western Digital website says that I am within warranty but “out of region”. It said to call support. When I did I got zero help from the call center rep saying that I am “out of region” and that there is nothing they can do.
Is there any way to get this problem solved. This hard drive currently is more useful as a brick and It is very hard to believe that even though I live in a city that has a physical Western Digital Support Center I cannot replace a failed drive just because I am out of the original country.