User Share folders missing after replacing HDD1 due to disk fail

HDD1 (3TB) failed in My Cloud Mirror Gen 1. Post replacing the HDD1 with a new HDD (4TB) and rebuilding the RAID 1, I can only see “Public” folder and its contents and Time machine folder (Mac Backup)

There were 2 other users profiles who had the Private folders. However I am unable to view these shares through Admin ID using browser or through User IDs.

The Shares are not visible on my MAC Finder or Phone through Network folders. I do not use My Cloud over the Internet.

I believe the Share and contents are there on Volume_1 however due to replacing HDD1 I am not able to access them.

How can I recover these folders or re-establish shares to the respective users.

Hi @Ashish_Kohli,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for best assistance and troubleshooting: