Share and files GONE

I’m new to WD mycloud mirror (8TB).

WIth WD support on the phone I created a share (Itunes) and moved my entire library (nearly 1TB) to that share. Seemed to work fine.  I could see it in finder etc.

However, few days later the share name and files appear to be gone. YET the space on the WD Mycloud would indicate the files are there.

Support is closed on weekends (when most people tend to use these devices).

Anyways, can anyone help track down what happened to the share and/or files.  I don’t have the space left to copy nor do I want to invest another 19  hours to do so.

When the share was created I did notice an icon appeared on the desktop (as it did with Public).  The support person stated that was normal.  That icon is gone too btw

Thanks…

I can assure you that your files are still there, even though I am not sre what exactly happened to cause the shares to no longer be accessible. I don’t have a Mac so I can’t tell you how to exactly bring those shares back - you’ll have to wait for next week to contact Support. But there is a way for you to verify that the files are still there - but it will only be a useful way if you meet two criteria - 1) You enable SSH access in the dashboard’s Network settings and 2) If you are familiar with linux command line and don’t feel out of place in navigating to directories.

If you meet the above two criteria, then you can use your Mac’s Terminal program to connect to your Mirror via SSH (google for the exact command - should be very simple) and then navigate to the directory /mnt/HD/HD_a2/. Then if you run the command ‘ls -la’, you will see all your share directories. And you can navigate into each of your share directories to verify your files are still there. But do this only if you feel comfy in doing things via SSH. You won’t be harming anuthing if you do it, but if you do it this way, just be careful you don’t accidentally delete something (though you’d have to explicitly issue the delete command to actually delete anything - things just won’t magically get deleted if you simply look around and are cautious…but at bsic familiarity with Unix/Linux is going to be very helpful if you choose to do this).

Cyber,

Thanks for the assurance, I needed that.

I am fairly familiar with unix.  So I was comfortable doing what you suggested.

Assuming the syntax for ssh was the IP of the WD (obtained via dashboard), I was able to ssh in.  When I did an ls -al I got:

/ # ls -al

drwxr-xr-x   19 root     root          1024 Aug 20 15:36 .

drwxr-xr-x   19 root     root          1024 Aug 20 15:36

drwxr-xr-x    3 root     root          1024 Dec 31  1969 CacheVolume

drwxr-xr-x    2 root     root          1024 Dec 31  1969 bin

drwxrwxrwt    3 root     root          2760 Aug 20 15:35 dev

drwxr-xr-x   22 root     root          2048 Aug 24 04:35 etc

drwxr-xr-x    4 root     root          1024 Aug  6 23:34 home

drwxr-xr-x    2 root     root          6144 Dec 31  1969 lib

lrwxrwxrwx    1 root     root            11 Aug  6 23:34 linuxrc -> bin/busybox

drwx------    2 root     root         12288 Aug  6 23:34 lost+found

drwxr-xr-x    7 root     root          1024 Aug 20 15:35 mnt

lrwxrwxrwx    1 root     root             7 Aug 20 15:36 nfs -> /shares

drwxr-xr-x    2 root     root          1024 Dec 31  1969 opt

dr-xr-xr-x  113 root     root             0 Dec 31  1969 proc

drwxr-xr-x    2 root     root          1024 Aug  6 23:34 root

drwxr-xr-x    2 root     root          1024 Dec 31  1969 sbin

drwxrwxrwx    2 root     root          1024 Aug 20 16:24 shares

drwxr-xr-x   12 root     root             0 Dec 31  1969 sys

drwxr-xr-x    9 root     root          2048 Aug 24 04:50 tmp

drwxr-xr-x    7 root     root          1024 Dec 31  1969 usr

drwxr-xr-x   13 root     root          1024 Aug 20 15:36 var

/ # 

I wasn’t sure where to go from here.  I did a cd to shares but that only showed what I see in WD or mac finder (public, smartware and time machine)

I agree I should wait for support to help resolve this.  But really would like to see the files to be assured they are there.

Thanks

Since posting this, I did find the HD_a2 you mentioned:

/shares # ls -al

drwxrwxrwx    2 root     root          1024 Aug 20 16:24 .

drwxr-xr-x   19 root     root          1024 Aug 20 15:36

lrwxrwxrwx    1 root     root            20 Aug 20 16:24 .wdphotos -> /mnt/HD_a4/.wdphotos

lrwxrwxrwx    1 root     root            20 Aug 20 15:36 Public -> /mnt/HD/HD_a2/Public

lrwxrwxrwx    1 root     root            23 Aug 20 15:36 SmartWare -> /mnt/HD/HD_a2/SmartWare

lrwxrwxrwx    1 root     root            31 Aug 20 15:36 TimeMachineBackup -> /mnt/HD/HD_a2/TimeMachineBackup

lrwxrwxrwx    1 root     root            13 Aug 20 16:24 Volume_1 -> /mnt/HD/HD_a2

/shares #

But when I get there, I don’t see the Itunes share or file.  I get this below. If I cd into publlic that just shows the stuff I can see via wd dashboard or mac finder

/mnt/HD/HD_a2 # ls -al

drwxrwxrwx    9 root     root          4096 Aug 20 16:27 .

drwxr-xr-x    3 root     root          1024 Aug 20 15:35

drwx------    5 root     root          4096 Aug 19 18:53 .systemfile

drwxrwxr-x    2 root     share         4096 Aug 23 13:49 .wdmc

drwxrwxrwx    3 root     root          4096 Aug 19 18:53 Nas_Prog

drwxrwxrwx   29 root     root          4096 Aug 23 05:30 Public

drwxrwxrwx    2 root     root          4096 Jun 20 10:54 SmartWare

drwxrwxrwx    2 root     root          4096 Jun 20 10:54 TimeMachineBackup

drwx------    2 root     root         16384 Jun 20 10:53 lost+found

/mnt/HD/HD_a2 #

Well, if you don’t see the directory called Itunes that you created, then I am afraid it’s no longer there. I can’t say what happened to it…but THAT’S where it should have been - in that last listing you provided. That is where all user-created shares (directories) are kept.

So that’s perhaps a mystery you’ll have to solve by yourself but I am afraid given the listing you gave here, it doesn’t look too promising right now. I doubt even tech support will be able to help much but you should try anyway.

But then again since Mirror has Raid 1 enabled by default, tech support might find the missing directory in the mirror drive…though I fear it’s going to be missing from there too.

Thanks,

I appreciate your time and effort