Dear forum and WD support,
I have a single-drive My Cloud Device (P/N: WDBCTLxxxxx-10) and the option to update its firmware to My Cloud OS 5 popped up in its management interface. So, I decided to click on it to execute the automatic update. I have another Duo cloud device in which I had performed that operation last year and it worked fine.
This time, though, my poor little Cloud Device is stuck in the flashing blue light. It downloaded the upgrade, it applied the upgrade and said it was going to reboot but reboot never finished. I left it blinking for about 8+ hours.
I have a bit of data in it that I can’t lose. So, I need insight on the following:
- any way to boot from an external USB so that it comes up with dhcp and I can log onto it and scp the data out?
- Any way I can fix the flashing blue light without wiping out the drive?
Has anyone else had problem upgrading from OS 3 to 5.11.112?
Thanks in advance for any replies.