Unable to get support for My book Essential

[ashakantasharma]

Hello All,

I purchased WD My Book Essential with P/N: WDBACW0010HBK-00 and S/N: WCAV5K592641.

I was using the proiduct initiatlly but then left unused but now I have again opended the product after 5 years of so now but the product is not getting detected in my system not I can register the product online for support and its say wrong product serial nos or no found etc

Please help me here where I am going wrong

Thanks for all the help here

Take care

[Keerti_01]

Hi @ashakantasharma,

External Drive Not Detected by Windows or macOS Quick Assistant: Resolve External Drive Not Detected by Windows or macOS Guided Assist

Please contact the WD Technical Support team for the best assistance and troubleshooting:

Western Digital Support | Western Digital