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True Image WD Edition does not find any WD Hardware

After upgrade TI WD Edition from 19 to 25 license should be expired. Though working before. Program is not able to recognize connected WD hardware, 2 WD black HDDs and one Sandisk USB stick.
Solution or deinstallation and further use the old version ??
Hotline says TI WD does not work for all products but internet page does not give precise information. In former times I saw no problems. This all is ■■■■ in my opinion.

Also in older editions sometimes TI checks for WD products sometimes not. Because it is not a full version the checkup program seems to have a bad developer. No costs therefore cheap !

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