Thank you, mycloud6tnr, unfortunately this doesn’t work for me.
I do like you and WD support described, then I can do a few backups and after a couple of hours I still get the error message when I try to connect TimeMachine with the new share. The error says that the device doesn’t support needed features. That’s it.
This is so ■■■■ annoying and there is simply no help. Very bad.
Does anyone know what the CIFS auth-errors mean? First backup, no errors, second backup after reboot of the Mac looks like on the screenshot above.
Let’s see if this works still tomorrow… I doubt based on my latest experiences.
Thanks hObelware. I downloaded 5.18.117 and so I got the right FW to down-grade. Can I do that by “manual up date”, or is that too simple and do I risks data loss or any form of malfunction of the NAS?
Automatic up-grading is a seemless process but I suspect down grading is some what different and riskier.
Please comment.
Hey @HarrieR - I did the same. That works fine. I downloaded the “old” Firmware (5.18.117) and did the manual FM “upgrade” from the NAS GUI - works perfectly.
We are unable to duplicate the macOS Time Machine backup settings issue reported in this thread on My Cloud OS 5 firmware 5.19.117.
Please open a support case and include the macOS Version being used and the system logs from your My Cloud Device so that we can investigate the issues reported. Add “5.19.117 macOS TM Size Limitation Backup Failure” as the subject
Hi @SBrown,
I opend a support case, provided the system logs and sent you the case number via PN. What I now got as a reply from support is a wordy answer apologizing for bad customer experience, the goal of WD to offer excellent products etc. and the follwoing key message:
‘Support can’t help you, it’s up to Marketing to decide on the introduction of new product features.’
The question is not to introduce new product features. It’s simply to make existing features work.
I received your PM and checked the case.
Your issue has been escalated to our engineering department for analysis.
Thank you for opening the case and submitting the system logs.
Dear mr SBrown, I am totally bewildered ever since TimeMachine on my Mac urged me to make a new Backup, because it had detected that this had not been done for over 10 days. For this sole purpose I have bought a MyCloud EX2Ultra with two 4TB Disks. I actually lost days before I found out that my Mac, old as it is, was in perfect working order, but the problem should be searched for in the latest update from WD that upgraded my machine from 5.18.117 to 5.19.117.
Time Machine has been working perfectly on MyCloud EX2Ultra, backing up continuously for my 2 machines, ever since I bought it and now suddenly it doesn’t.
I have downloaded the latest firmware that TimeMachine worked with and I urgently need clear and precise guidance how to revert and down grade from 5.19.117 to 5.18.117. I need my stuff to be backed up (and that’s the sole purpose I bought the machine for)
How do I open a a support case. I see ltoo many options on the International Phone Numbers | Western Digital page so which on should I address?
I’ve made a systems log already, but “5.19.117 macOS TM Size Limitation Backup Failure” does not cover my problem since I haven’t limited de size of the backup. It is set at the max (100% or 3.8TB), which is far more than I would ever want.
I think I killed my nas =( I uploaded a wrong firmware to my WD My Cloud Mirror =(
Is there a way to roll back now? Maybe some kind of master factory reset? =(
Hi,
does the user you created the new ‘Backups’ share for have a size limit on your NAS? If this is the case, you’re running into the same issue as originally disucussed above.
We are able to duplicate the Max Settings issue reported in this thread only on macOS 11.2 and 12.1 with firmware 5.19.117 and 5.18.117. Is there anyone in this thread that has this issue using a different version of macOS other than 11.2 and 12.1?
Assuming that everyone is using the default TimeMachineBackup share?
Hi @SBrown,
I had the issue under FW 5.19.119 and macOS 12.1.
Apple distributed an update to macOS 12.2 yesterday and the issue persists also under macOS 12.2.
Additionally, I’m running another Mac under macOS 10.12.6 (!, old but gold) and the issue with this machine is the same.
Or so I think, because in the form that opened I could not find a means to attach the systems log.
So here it is.
I wrote in the form:
Apple iMac, (21.5" medio 2011, 16GB RAM) on Mac OSX High Sierra 10.13.6
and
Apple iMac, (21.5" medio 2011, 16GB RAM) on Mac OSX El Capitan 10.11.6
Mon. 24-jan. I got a warning message that I should make a backup since that wasn’t done for 10 days.
Opening TimeMachine I saw that it could no longer find the backup disk, although it was readily available in Finder and all files on it could be normally acsessed; all except for the backups.
I store some stuff on MyCloud2xUltra of 2x4TB, but I have set the allotted volume for back ups at the max. (3.8 TB, 100%)
Backing up is the sole reason I bought the machine and that suddenly and without warning stopped working. Either this should be fixed in a new FW update soon, or you should give me directions how to revert to the latest FW-version that did not cause this trouble.
BACKING UP IS ESSENTIAL TO ME AND I NEED A SOLUTION, OR A WORK AROUND MOST URGENTLY!!!
On the pages of the WD Community it is clear that I am not the only one having this problem. Not by far! this clearly should be fixed soon.
PLEASE NOTE: THIS FORM OFFERS NO WAY TO ATTACH THE SYSTEMS LOG, SO I NEED AN ADDRESS TO SEND IT TO."
I’m currently using macOS 12.2 on a MacBook Pro 13" 2016 and on iMac 27" 2019 and Mac OS X 10.14.6 on iMac 27" late 2012. All devices have the same issues connecting to a size limited TimeMachine share over SMB on FW 5.19.117, FW 5.18.117 and FW 5.17.107 … I did not grade further down, since the problem persited. Currently I’m running on FW 5.18.117 with TimeMachine via AFP.
Btw … Why is the thread marked as solved? Did I miss something?
