In the last few days my Shaw internet has gone down 3 times, twice at 3:30PM on two separate days and once yesterday night at midnight.
Yesterday night I called in to see if it was an area outage or if was just me. The tech guy that answered asked me what is my ID? “what ID” I say. It could be my hearing is going these days or just that the guy was mumbling.
Well go on your wifi and tell me your ID, then it dawned on me that he was asking the SSID. I told him that my Wifi is via my Airport Extreme. I say what does that have to do with anything, the internet is down whether or not I connect via ethernet or wifi.
This spawned a whole new discussion on how I had my shaw router and my other router (Airport Extreme) set up. He says that I cannot have two routers. Pardon me, I say, I had this setup for over two years and it hasn’t caused an internet outage. He says you should put your modem on Bridge. I said that still doesn’t fix my internet outage.
Of course the standard fix was to reboot my modem/router of which he kept correcting me that this is a modem when I said router. I said it is a modem-router and then very patronizingly he says your Airport is your router and ours is a modem. Ok I say…
After the reboot, the internet comes back up and I thank him but not before he tells me that I have to remove one of my routers or put the shaw modem into bridge mode.
Ok. Thank you Mr know it all, youth.
It isn’t that I am insisting that I’m right (well I am) or that I know it all either (well maybe), it is just the way I have my two routers set up, or actually three routers if you want to be technical about it. My first Airport Router is actually in bridge mode and the my other Airport extreme is in Wifi Extension mode. My Shaw modem wifi is turned off and thus only providing my local ethernet services, DHCP, firewall and port forwarding.
If I set my modem to bridge mode, then I will need two wires to my Airport; one cable for WAN and one back to the home as LAN. Currently I only need one ethernet cable to my Wifi Airport to give me Wifi AC and the connecting ethernet is connected to one of the ethernet ports on the Airport extreme rather than the wan port. In the past, I had the ethernet cable connected to the Wan port which then created a split in my home network where parts of my network could not see the other half in browse mode but I could access My Cloud if I specified the IP.
Both Airport devices have their own static IP of 192.168.0.101 and 192.168.0.102 and the shaw modem/router is of the standard 192.168.0.1 variety.
Actually the new shaw modem originally used a gateway of 10.0.0.1 which is really weird and totally clashes with my old home network of the 192.168.0.x variety. Thankfully I was able to change the gateway back to 192.168.0.1 before connecting it back to my home network via a switch.
My network works perfectly until the internet goes down. The guy from shaw says that two modems can cause conflicts which in turn can cause the internet going down.
What say the all knowing customers in this forum? is the guy from Shaw just a youngster spouting all-knowing wisdom or is he just going by the script?