Select Files to Restore from Easystore are blank after backup

Portable Drives My Passport
1

After successfully backing up files I got to Restore and there are no files available under “Select files to restore from easystore”. Any ideas why I can’t see any files even though it shows backed up?

2

Hi @stockwed,

We request you to share the serial number or model number of the drive and the backup software you are using to back up the data.