RESOLVED: "There is not enough space" on WD MY Cloud EX2 4TB

Legacy Products My Cloud OS 3
1

I see the following error in Windows 10 file explorer whenever I try to create a new file or save an existing file:

There is not enough space on Public (\\WDMYCLOUDEX2)

I also can’t create files on the NAS from other devices.

I see the following using putty:

root@WDMyCloudEX2 root # df
Filesystem           1K-blocks      Used Available Use% Mounted on
%root%                   55529     30959     21703  59% /
/dev/ram0                55529     30959     21703  59% /
mdev                    254368        64    254304   0% /dev
ubi0:config              12500       796     11032   7% /usr/local/config
/dev/loop0               96128     96128         0 100% /usr/local/modules
tmpfs                     1024         0      1024   0% /mnt
tmpfs                    40960      4832     36128  12% /var/log
tmpfs                   102400      3776     98624   4% /tmp
/dev/sda4               967576    466692    490564  49% /mnt/HD_a4
/dev/sdb4               967576     17700    939556   2% /mnt/HD_b4
/dev/md1             1948697912 860706084 1068498812  45% /mnt/HD/HD_a2

This is a recent problem, first appearing in the last week after months of use without problems.

I connect to the My Cloud using both wireless and wired connections.

Several of my Windows user folders are on the public share.

I’ve just performed a system restore without any improvement, i.e. System > Utilities > Restore to Default > System Only > Restore.

My Dashboard tells me I’m on Firmware 2.11.142, “The My Cloud system firmware is up to date” and the firmware was last updated 2016 April 06.

I’ve cleared the recycle bin using the Dashboard under Settings > General > Services > Recycle Bin > Clear.

The Recycle Bin is not enabled on any shares.

File size isn’t an issue; attempting to create a new text file from Windows Explorer will trigger the error message.

The error is triggered on a public share. I only have a single user, admin, so user quotas doesn’t seem relevant.

A search of the ‘My Cloud EX2’ subforum returns similar experiences to mine, without suggestions other than the points above.

Deleting a few GB of files allows me to save again. It is disappointing and confusing not to be able to use the final 1TB of available space.

Any help would be appreciated.

23 June 2016 edit:

I logged a support ticket on http://support.wdc.com/. My issue was with inodes and the solution involved running the script /usr/sbin/inode_growth.sh.

2

What firmware are you currently on and has your My Cloud updated firmware in the week?

3

Because your using an EX2 you may want to post your question to, or search in, the dedicated EX2 subforum where there are liable to be more knowledgeable people. Most threads and discussions in this subforum revolve around the single bay My Cloud.

http://community.wd.com/c/network-attached-storage/wd-my-cloud-ex2

There are several threads (more available via a EX2 subforum search) that may be relevant in the EX2 subforum. Just a few recent threads from that subforum:

http://community.wd.com/t/no-space-left-on-device-but-df-shows-1-22-tb-available/98614

http://community.wd.com/t/drive-not-full-but-cant-copy-more/98934

http://community.wd.com/t/not-enough-space-error/98226

4

My Dashboard tells me I’m on Firmware 2.11.142, “The My Cloud system firmware is up to date” and the firmware was last updated 2016 April 06.

I’ve updated my original post.

Thanks.

5

Hi,
I found the sollution to the full drive problem, which will not require any loggin into ssh (into the root of the machine) in order to adjust stuff through any dos commands.
Just install the latest firmware (manually if needed):

and then try’n erase the dustbin by login into the my cloud ex2 menu, go to settings, scroll down and erase the bin content. :slight_smile:

6

When I try to install it manually, it tells me that the HDD is full - NO SH*T
How do I update firmware