Hi - Not sure how you observed the downtime for WD remote access, but for me whilst I understand there is a challenge to bring it up again and all hands were busy, now that it is running again, that there was no transparency given on rout cause even after requesting from support, is not increasing my trust that the service will be reliable and not break down again.
Would someone from WD senior mgt reach out to me as your support tells me they don’t know either what happened and how it will be prevented in future?
