I tried to register my new portable drive, but it says “SN doesn’t belong to Product selected (STATCODE109)”. Although I tried several times with the right product, it gives me the same error.
What is the solution?
Hi @Jin,
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask
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Hi, @Keerti_01,
I just did that. I don’t understand why WD made it like that. So many people have complained about it though.
Thanks!
