PROBLEM WITH IDENTIFY MASS STORAGE DEVICE ON BACKUP APPLICATIONS.

i need help with norton ghost and symantec system recovery r2 2013 edition.
i have an external drive of western digital company-my book device.
and i need to know how can i install inf file so it will be identify on recovery disk.how can

i create recovery disk 64 bit with the driver of my western digital-my book external drive so

if the operating systems fails to work i can recover with the external drive?.what should i

do?.can i get an “inf” extension file?.and i tried “acronis true image”.it’s backup drives

and data and applications and when i’m trying to boot from a recovery disk and locate the

“western digital-my book device” it still doesn’t show me.on bios main menu it is showing me

the external drive.how can i fix it?.you can send me to my email address the answer for this

solution:

please contact me as quickly as possible ok?.waiting for your answer.good day.shlomy.