Hello, WD Community and WD group.
I just purchased a WD Cloud EX2 Ultra 8TB to store and run my moves on. I had been running PLEX Server on my desktop computer and my movies were on an external USB Drive. I thought by buying the WD Cloud EX2 Ultra drive and connecting it directly to my router that this would improve performance even though I really did not have a performance issue in my current setup. So I loaded all my videos on the drive and then installed the PLEX App choosing the MyCloud EX2 Ultra when installing it. I set it up and after a day it finally completed reading all the movies.
Now I run the App PLEX on my Amazon Firestick as I did before. And every movie that I select I get a message “The server is not powerful enough to convert video” I have tried every setting posable and still get the message. Since Western Digital shows PLEX running in one of the photos on their advertisements I assumed it would work and was the purpose of buying the drive. Also since PLEX is listed as an App in the MyCloud App Store I again assume this should work. Please, can someone tell me what’s up? Will this work or not or is there an update needed?
Thank you very much for your time and comments.
The Plex Version is 1723878
The Firmware of the Drive shows up to date. Version 2.30.196