Please Help - WD Pasport - unable to access files


I am unable to access files on my WD Passport external hard drive.

When I plug the hard drive into my computer it is not recognised, I am unable to open the files. The drive also emits a wrring tune for about ten seconds.

Any suggestions on how I could rectify this problem?


Iain V Monk


Welcome to the Community.

The sound you have described may indicate a hardware fault. If so then the hard drive will need to be replaced under warranty.

If you do not have a backup of the data and need to recover it, then it would be best to consult a professional Data Recovery service.

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