Passport issue, not syncing,always wants to update

WD External Drives WD Portable Drives
1

I have a couple issues that may be related.  I am running windows 7 and just bought passport essiential se.  When I plug in the drive and open the smartware it asks to be updated.  Then when I update it states that it’s software is current.  It does this almost every time I plug in.  

Problem 2, when I plug in sometimes it shows my previous backup and syncs, and sometimes it has to backup everything.  I backup once a week and it wants to back up all my files each time.  I thought this drive only backed up what was changed.

Any suggestions from anyone would be appreciated.

Thans,

JAson

2

Smartware scan all the info looking for changes but it will only backup the new data. What version of smartware are you using?

3

The update might be related to the drive’s firmware.  Before running the update make sure to backup your files.  You can find more details here:  [Updating firmware on a My Book or My Passport](http://wdc.custhelp.com/app/answers/detail/a_id/5460/session/L3RpbWUvMTM0MjgwODI2OS9zaWQvdWl bleep hEMWw%3D) 

4

I am running version 1.4.5.2.  I tried updating the firmware and it still does the same thing.  It still wants to download all files every time I plug in.  That takes to long.  I may just toss this thing and keep using my wd dmailer sync.

It still says I need to update, then says I am up to date after I try to install.

I’m not really sure what else to do.

5

I was able to fix.  For your information, I had to update my java to the latest version.  We double checked my adobe flash version and my .net version.  So then we uninstalled smartware, somehow I installed 1.4.5.2 and the latest 1.6.0 so we had to uninstall both.  Then updated Java, then reinstalled the latest version of smartware from wdc/support pages and it all worked.  I called support and spoke to a person rather fast and he was able to walk me through this.

thanks