Option to upload videos to WD MyCloud not there in iPad

WD Software & Mobile Apps My Cloud 3rd Party & Mobile Apps
1

Just got the wd mycloud 3tb.

I have successfully uploaded video from my iphone to the cloud device.

however, when I try to upload family videos from my wife’sipad, there is no option to upload to WD my cloud.

I can stream videos that are currently stored on the device (that were uploaded from a different source) with no problem from the same ipad.

The problem is that I cannot get existing video from the newly registered ipad under my wife’s accout to send the videos to the wd mycloud.

Its strange, I see options to send to faccebook, vimeo, etc. But unlike on my phone where I see the option to send to wdmycloud, it simply is not there.

Anyone else have this problem.the user is set up for full access. I have entered all of the necessary codes.

Thanks,

AG

2

Hi there and welcome to the WD community.

What application are you using to upload the videos from your wife’s iPad , you can upload videos to the My Cloud unit using the WD photo application, this will upload the videos from your camera roll to the unit.

3

Hello and thank you for the reply it is working now after my wife updated the iOS version on her iPad. There may also have been a capacity issue on her device for the app. So we are in good shape now. I will mark this closed. (but am hitting some new issues that are separate.

Thanks!

AG