New My Book 4TB having backup issues

I just bought a 4TB My Book for my Windows 10 Dell PC. I was having problems with boot up, so based on other articles in these forums, i have reformatted the My Book to NTFS. I was also having problems initiating backup yesterday (would click start now in backup plan setup, or “Backup Now” on main WD Backup page) and nothing would happen. So based on a few other threads, i downloaded the latest WD Backup software that was posted about 4 days ago. I have checked and i have the absolute latest software (WD Backup version 1.7.6289.16232).

After that download, i was able to get a backup initiated yesterday and saw a progress bar actually show up. However, given the boot issues, i reformatted the drive today and want to re-initiate initial backup.

Same problem… There appears to be no activity. i deleted my backup plan, created a new one, and still nothing. I clicked Backup Now several times, and finally something seems to have started as there is now a WD Backup.swstor directory in my file explorer. However, i still see NO indication in the WD Backup screen (no progress bar or anything) and it appears that though the backup started, it didn’t last long and stopped bc only a few directories were created 30 mins ago and nothing has happened since then.

I’ve also tried setting the schedule so that it might hit a scheduled time slot and start, but no luck there either.

Can anyone help?

Hello,

Have you tried reinstalling the software?

uninstall the software and restart the computer and test that again.

Also, if possible try creating a backup on a different computer.