New My Book 4TB


#1

My new My Book 4TB won’t come on. I plugged it in exactly as shown on the warranty booklet inside the box, even went online to double-check I was doing it properly, in right order, etc. I had. But … no action on the My Book. I manually downloaded WD Discovery, and some other software components for Windows 10. I can “eject” it, but my Windows Explorer doesn’t see it. When attempting first backup, I got a message that there was “No writable partition” or something like that. There is no light on. There is no humming to indicate that the unit comes on.

Where did I go wrong?!

I’m a computer for dummies type. I don’t know programming without a step-by-step how-to. But this is not my first My Book. The prior one operated beautifully right out of the box for a few years, until it didn’t. Now this one seems to be unworkable at all.


#2

Hi ConnieVH,

We have sent you a message. Please check your Community Message Inbox.


#3

i have the same problem on the same device


#4

Gladly, thank you!
But … where do I find my Community Message Inbox?


#5

Actually, I called the WD support center, and got the help I needed. The tech, Sam, talked me through a reformat of the drive. I would recommend to anyone else with this issue to do the same. It turned out to be really easy - but nothing I would have attempted by myself!

I’m grateful to have this knowledge now. Thanks Sam! Thanks Brandon, and thanks WD!


#6

Thanks Brandon. It’s all good now, as you have discovered.

Thanks for responding!

C.