Netflix missing

WD Legacy Products WD TV Live Hub Discussions
1

Netflix is missing on my WDTV hub Gen3.

I live in Sweden where Netflix was released today.

When I bought it a few months ago I remember that it was there. But it was removed after my first firmware update.

Running firmware 3.07.14 which the hub reports is the latest.

I’ve tried “Reset location” under the Time & Country menu. It is reset and correctly states that I’m located in Sweden.But still no Netflix.

Any ideas? Is it working for others?

2

How could you have bought a Netflic-capable Live Hub for Sweden if Netflix wasn’t even authorized there until today? I think you are mistaken. Traditionally, Netflix-capable WDTV devices do not go on sale in a country until after they are approved by Netflix. A Live Hub can not be made Netflix capable by a firmware update. It requires certain hardware to be present.

3

I’m not mistaken. It was there when I bought it. But I couldn’t login because it was not supported in Sweden at that time. It disappered after a few days.

4

You could try finding an earlier firmware in the Firnware subforum to rollback to, but I doubt US firmware will work on your Swedish unit.

5

Same her in Denmark . It was there when I bought it. 

6

WD mabe made changes to their Geolocation services.  It may be they “disabled” netflix due to an issue with the CURRENT firmware and the scandanavian NetFlix system.

Same thing happened a while back when NetFlix Canada launched, and again with NetFlix Latin America.

So, I guess just be patient and see what happens…

It might be fixed with a coming firmware update.

BTW, there’s no such thing as WDTV Live Hub Gen 3.   There’s the WDTV Live Gen 3, and the WDTV Live Hub.  :)

7

Could anyone confirm a downgrade of firmware would fo the trick getting netflix back?

Also from Denmark and would very much like to see the netflix app on my hub x)

8

You may get the Netflix service back on the hub but it probably will not work with Netflix Norway / Sweden. The hub is unable to work with Netflix in the UK for technical reasons which will probably also apply to Norway / Sweden.

9

ohh, how sad :frowning: Ty for input

10

I have tried reflashing earlier firmware on my WD TV Live Hub, one version at the time. I’m at Firmware Ver. 3.03.16 now, but no luck!

It’s an older version then I had when I bought the hub, so I dont think it will help me in restoring Netflix.

Will contact customer support.

11

I’m looking into this now. 

12

Hello

I did contact WD support about Sweden. In my opinion, it will take a long time until something happens. See the answer he sent to me below.

Cristofaro

[Deleted for privacy]

13

Please check out this link.

http://community.wdc.com/t5/WD-TV-Live-Streaming-Firmware/Netflix-Issues-in-Denmark-Norway-Finland-Scandinavia/td-p/490176

1 Like
14

Thanks! Not what I was hoping for though. Seems as if I have to buy a new device.

15

Sorry.

16

Hi Christofaro

What did they write to you? The answer has been deleted for provacy :wink:

Did they tell you it was possible some day or never possible? Community Manager tells us, that it will NEVER  be ppossible to get access to Netflix via WD TV Live Hub…

:frowning:

17

The same here. Live in Denmark was there, was removed with firmware update and now Netflix works in DK it’s gone… **bleep**

18

Andersm wrote:

The same here. Live in Denmark was there, was removed with firmware update and now Netflix works in DK it’s gone… **bleep**

If you have a WD Live HUB and you live in Denmark it does not matter if you get to see the Netflix icon or not, it does work in Denmark due to technical reasons. It also does not work in the UK for the same reason.