WD Community

MyCloud Does Not Auto Backup - constantly wait mode

Hi,
Can someone offer some insight. I am using MyCloud for EX2 Ultra. However, I have the app opened in the foreground and screen is unlocked. However, the Autoback up is in “waiting…” mode. I am usingthis on a iOS and am located in China.

Please help.
Thanks,

RTFMm k?

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.