I wonder if anyone can help me. I have a 2tb and a 3tb MyBookLive drive and the 2tb source drive is scheduled to take an automatic safepoint on the 3tb target drive daily.
However when both drives are asleep (always) the source drive is failing to wake for the scheduled safepoint so it is being missed. There is no notification it just does not wake to take the safepoint.
I have tried extensive combinations of router and network switches to no advantage. If the source drive is already awake it successfully wakes the target drive and takes the safepoint and, obviously, if both drives are awake then there is no problem either.
I have also tried swapping the source & target drives in case there was an issue with the hardware but the behavior is identical, the source drive simply fails to wake when the schedule requires.
I am currently running through a netgear unmanaged gigabit switch but as mentioned I have tried this through different switches, routers and hubs without success. WD simply tell me:
In this case if the safepoint is not occurring as expected i would recommend you to disable the sleep timer on the units by going to dashboard > settings > system > energy saver and then try again, the drive should be responding even if it is sleeping, however in some cases based on the configuration of the router it might not receive the command, so i would recommend you to try this.
However a specific requirement of mine is to have the ability to sleep and, apparently, wake and backup automatically so this option is a non starter for me.
Both drives are sleeping and waking perfectly for all other applications (media player’s, audio streaming, PC request) so there is not an issue elsewhere.
Any ideas please?