MyBookLive data not accesible

Hi everybody!

I thought you maybe could help me to solve this issue.

Data stored in old MyBookLive unit are not accesible.


-Content is no longer accesible from SmartTV (it was time before).
-User interface can not be accessed from any Internet browser: “ connection rejected”.
-Public shared folders can be seen via WD Quick View (which opens Windows Explorer, Windows 11 Home), but not browsed.
-WD tools detect the unit attached to the network, reporting correctly unit name, IP address, serial number and so on, but are unable to browse the contents.
-Unit can be accessed via ssh (PUTTY) and SFTP (WinSCP).

I´m not good at Linux at all but I was able to collect this info by ssh:

MyBookLive:/# df -h
Filesystem Size Used Avail Use% Mounted on
/dev/md0 1.9G 594M 1.3G 33% /
tmpfs 5.0M 0 5.0M 0% /lib/init/rw
udev 10M 6.7M 3.4M 67% /dev
tmpfs 5.0M 0 5.0M 0% /dev/shm
tmpfs 100M 4.0M 97M 4% /tmp
ramlog-tmpfs 20M 3.9M 17M 20% /var/log
/dev/sda4 2.8T 2.1T 713G 75% /DataVolume → This 2.1TB matches approx. the total amount of data I remember being stored
MyBookLive:/# cd /DataVolume
MyBookLive:/DataVolume# ls
ls: cannot access shares: Input/output error
backup cache lost+found shares
MyBookLive:/DataVolume# ls backup → Empty
MyBookLive:/DataVolume# ls cache
WDPROT cake transcodingcache twonkymedia-5 upgrade
alert_notify_time forked-daapd twonkymedia update.log
MyBookLive:/DataVolume# ls lost+found → Empty

It seems to me that info in there but some services are not correctly running.

Any idea to help, please?

Thank you very much, looking forward to hearing from you.


Hi @selecnor ,

Please refer to the below KBA:
WD My Book Live End of Support

How to Access My Book Live When Connected Directly to a Computer

Please contact the WD Technical Support team for the best assistance and troubleshooting: